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Technical Support

Contact Us


Carswell Technical Support is available to help you optimize your performance by providing professional, consultative technical assistance for all Carswell CD-ROM and online products.

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Fax: (416) 298-5082 / 1-877-750-9041 (toll free Canada only)
Email: carswell.techsupport@thomsonreuters.com

Business Hours:
Mon-Fri 6:30 a.m. - 11:00 p.m. ET
Sat-Sun and Ontario holidays 7:30 a.m. - 8:00 p.m. ET

Westlaw Canada and OnePass only: 24 hours a day, 7 days a week

Canada Law Book products:
Mon-Fri 6:30 a.m. - 11:00 p.m. ET
Sat-Sun and Ontario holidays: 7:30 a.m. - 8:00 p.m. ET

User Guides and Product Support


Access user guides, quick reference cards, FAQs and other support materials for:
  • Online research and workflow services
  • Electronic and CD-ROM products
  • Print + electronic services like eBooks and eReference
Find user guides and product support materials » 

View licence agreements for electronic products/services »

Passwords

 

For assistance with OnePass for WestlawNext® Canada, Taxnet Pro, Thomson Reuters ProView and Carswell eReference Library, visit the OnePass support page.

For assistance with passwords for HR and Compliance, Consult Carswell and Canada Law Book, contact Technical Support.