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Technical Support

Contact Us

Carswell Technical Support is available to help you optimize your performance by providing professional, consultative technical assistance for all Carswell CD-ROM and online products.

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Fax: (416) 298-5082 / 1-877-750-9041 (toll free Canada only)

Business Hours:
Mon-Fri 6:30 a.m. - 11:00 p.m. ET
Sat-Sun and Ontario holidays 7:30 a.m. - 8:00 p.m. ET

WestlawNext Canada and OnePass only: 24 hours a day, 7 days a week

Canada Law Book products:
Mon-Fri 6:30 a.m. - 11:00 p.m. ET
Sat-Sun and Ontario holidays: 7:30 a.m. - 8:00 p.m. ET

User Guides and Product Support

Access user guides, quick reference cards, FAQs and other support materials for:
  • Online research and workflow services
  • Electronic and CD-ROM products
  • Print + electronic services like eBooks and eReference
Find user guides and product support materials » 

View licence agreements for electronic products/services »



For assistance with OnePass for WestlawNext® Canada, Taxnet Pro, Thomson Reuters ProView and Carswell eReference Library, visit the OnePass support page.

For assistance with passwords for HR and Compliance, Consult Carswell and Canada Law Book, contact Technical Support.