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Technical Support

Contact Us

Technical Support is available to help you optimize your performance by providing professional, consultative technical assistance for all Thomson Reuters Canada, Carswell and Canada Law Book CD-ROM and online products.

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Fax: (416) 298-5082 / 1-877-750-9041 (toll free Canada only)
Email: TechSupport.LegalTaxCanada@TR.com

Business Hours:
Mon-Fri 7:00 a.m. - 9:00 p.m. ET
Sat-Sun and Ontario holidays 7:30 a.m. - 8:00 p.m. ET

OnePass and login issues: 24 hours a day, 7 days a week

 

User Guides and Product Support


Access user guides, quick reference cards, FAQs and other support materials for:
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Passwords

 

For assistance with OnePass for WestlawNext® Canada, Taxnet Pro, Thomson Reuters ProView and eReference Library, visit the OnePass support page.

For assistance with passwords for HR and Compliance, and Canada Law Book, contact Technical Support.