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For questions about your account or using our products

 

Contact us for assistance:

  • Call Customer Service:


    Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
    Fax: (416) 298-5082 (Toronto) / 1-877-750-9041 (toll free Canada only)

  • Call Technical Support:


    Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
    Fax: (416) 298-5082 / 1-877-750-9041 (toll free Canada only)
    Email: carswell.techsupport@thomsonreuters.com

    Business Hours:
    Mon-Fri 6:30 a.m. - 11:00 p.m. ET
    Sat-Sun and Ontario holidays 7:30 a.m. - 8:00 p.m. ET

    Westlaw Canada and OnePass only: 24 hours a day, 7 days a week

    Canada Law Book products:
    Mon-Fri 6:30 a.m. - 11:00 p.m. ET
    Sat-Sun and Ontario holidays: 7:30 a.m. - 8:00 p.m. ET
     
  • Call Reference Support:


    Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
    Email: carswell.reference@thomsonreuters.com

    Business Hours:
    Mon-Fri 8:30 a.m. – 9:00 p.m. (EST)
    We are closed on statutory holidays

    For WestlawNext® Canada only: 24 hours a day, 7 days a week

User Guides and How-To Help

 

  • Training Materials


    User guides, quick reference cards and other support materials are available for online products See all available user guides »

    Explore training options and find out how to book a session on the Training page »

    Can't wait to get started? Watch a tutorial from our extensive online library and take your learning to the next level with practical demonstrations about using your online product more effectively.

  • Reference Support


    Reference support assistance is available for WestlawNext® Canada, The Canadian Abridgment and The Canadian Payroll Manual
    Learn more »

  • Technical Support


    For technical issues involving the installation or operation of CD-ROM, online or other electronic resources, contact Carswell Technical Support
    « See the phone numbers and hours of business at left

Shopping Help

 

Placing an order

 

You can call Carswell Customer Service for assistance with ordering:
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Fax: (416) 298-5082 (Toronto) / 1-877-750-9041 (toll free Canada only)

Check my order status

 

Log in to MyAccount to track your order, or contact Carswell Customer Service:
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Fax: (416) 298-5082 (Toronto) / 1-877-750-9041 (toll free Canada only)