Effective October 1, 2011, our policy regarding the purchase of loose-leaf Supplemented Services has changed.

For many years, Carswell made available to active subscribers the courtesy option to obtain replacement contents in the event of a major filing problem or damage to the set.  We are pleased to continue offering this Print Replacement service (sometimes referred to as “contents only”) at a nominal charge to cover printing, packing and mailing costs.

However, for the past several years, the Print Replacement service has been used by some customers as a substitute for active subscription.  This practice has involved cancelling the active subscription and then placing annual or biennial non-subscription orders for contents only.  This was never the intention of the Print Replacement policy.

Going forward, the standard options for customers who purchase a Supplemented Service include:

·         Active subscription, with updates billed and shipped as published

·         Where available, an online subscription to the eReference version of the Supplemented Service (allowing customers to avoid filing time and effort, save shelf space, conduct searches across content, and, provide access to all the users at one location)

·         A new option called the Release Collection, which provides non subscribers an up-to-date copy of the main work contents at a cost equal to the main work plus prior calendar year’s releases for that service

If you have any questions, please contact our Customer Relations team by phone at 1-800-387-5164 or by email at carswell.customerrelations@thomsonreuters.com.