Some technical questions you might have about Taxnet Pro® may already be answered:
Frequently Asked Questions
· Server Issues
· Searching
· TaxNews
· Workspace
· Printing
· My company uses proxy servers and/or firewalls, and I’m having technical difficulties. How do I get help?
Searching
· Why can’t you search all of the Archived Data in Reverse Chronological Order?
· When searching the Date Fields, what do I do if I only want to search across one Year?
· Why don't I get results when I search in Government Documents (for IT Bulletins) and type: it-*?
· Is Taxnet Pro case sensitive?
· Why is it suggested that we NOT search using small words (in, of, the etc)?
· Why do I get a different number of hits when I search TaxPartner?
· The search templates have drop down boxes to refine my search. How do I select multiple headings in these boxes?
· I want to look at a list of all the income tax cases released in the last 60 days, but the grid only allows me to view all the income tax documents.
· I want to review a list of just the most recent CCRA Views.
· Regarding Client Files--How can we utilize Client Files if we don't particularly work with many Clients?
· How do I print a document without any links within it?
· How do I print the reference window?
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Server Issues
My company uses proxy servers and/or firewalls, and I’m having technical difficulties. How do I get help?
Please contact Technical Support for more information.
Searching
Why can't you search all of the Archived Data in Reverse Chronological Order?
Documents that are posted to TaxNews are in effect time-stamped. That is, the system records the date they entered into the system and it is this information that is utilized to create a reverse chronological order. The date that a document enters the archives is recorded too, but unfortunately most of the documents are much older than the date at which this particular process was put in place; therefore, most of the documents all have the same date-the date they entered the database.
Two of the research templates do however give you the ability to search for documents based on the date of the document. Note that you can restrict a search for case law or government documents to specific years.
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When searching the Date Fields, what do I do if I only want to search across one Year?
You simply put the year that you want to search for in the "From year" box. It is not necessary to put anything in the "To year" field.
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Why don't I get results when I search in Government Documents (for IT Bulletins) and type: it-*
The use of the wildcard symbol (*) is an enormously useful way to retrieve the information you need. For example, you might type in share* to have the system pick up all instances of both share and shares etc.
Unfortunately, electronic search engines do not always do well with hyphens. In this particular case, the hyphen and the wildcard symbol conflict with each other and you will end up with no results. If you typed in it*, you would have gotten a hitlist that included all the IT Bulletins.
In general, you will achieve better results by typing in a space rather than a hyphen when doing electronic searches. For the purposes of using wildcards in the document number field, a space rather than a hyphen is absolutely necessary.
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Is Taxnet Pro case sensitive?
No. If you type in Minister or minister, you will get the exact same results.
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Why is it suggested that we NOT search using small words (in, of, the etc)?
In general, it is not a good idea to use common words in searches where you want to find "all of these words". Usually, searching for words such as "of", "in" etc. will give you an error message indicating that you have exceeded the allowable number of hits. These words should only be used when you select "this phrase".
To use an old library analogy, think of an "all of these words" as the same as doing a "subject" search. When you do such a search, you are looking for specific keywords about your topic. A "subject" search would not typically include common words like "of" or "the" or "some". For example, you might want to find books about mice. You would simply look under Mice, not Mice that Live in the Stream behind my Garden.
To carry on the analogy, a "phrase" search is more like an old library "title" search where you would specifically be looking for the title of a published work, e.g., Of Mice and Men.
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Why do I get a different number of hits when I search TaxPartner?
The number that TaxPartner reports is the number of "records" that have hits. A record is defined as being at the paragraph level of a document; therefore, a document can have many records within it. The number that Taxnet Pro reports is the number of "documents" that have hits; therefore the number could be considerably smaller.
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The search templates have drop down boxes to refine my search. How do I select multiple headings in these boxes?
Select the first heading. Then press the "CTRL" button and click on subsequent headings. Please note, however, that this technique will not work on the box in the Legislation template where you can select different Acts due to a limitation in the way the legislation data is structured.
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TaxNews
I want to look at a list of all the income tax cases released in the last 60 days, but the grid only allows me to view all the income tax documents.
It is quite simple to build a list of any document type by area of interest by using the TaxNews Search Template. Here's how:
From the TaxNews Template, select an area of interest, i.e., Federal Income Tax
Then select a database, i.e., Case Law
Select "Chronological order" from the Order of Results box to see the most recent documents first.
Once you submit the search, you will get a list of search results of all the federal income tax cases that have been released within the last 60 days with the most recent case at the top of the list.
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I want to review a list of just the most recent CCRA Views.
Go to the TaxNews template. In the Search Full Text for box, type in: CCRA View* and select This Phrase in the Results Must Contain box. Select Federal Income Tax in the Area of Interest box and Reverse Chronological in the Order of Results box. Click on Search.
Summaries of the English Views are posted to TaxNews two to three days after the Views are released. To locate these summaries, search for the phrase "CCRA Views Summaries". Note that earlier summaries can be accessed by going to the Table of Contents, clicking on CCRA/RevCan Views and then Views Summaries.
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Workspace
Regarding Client Files--How can we utilize Client Files if we don't particularly work with many Clients?
Think of Client Files as a way to organize your research. For example, you might want to organize your research by topic or issue. You can assign each topic a separate file and thereby keep track of the documents and research activities associated with that particular issue.
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Printing
How do I print a document without any links within it?
When you have a document displayed on your screen, you will see that the toolbar on the left has a Print Preview button. Click on this button to view a document that has no links in it. You then select Print from the File menu on your browser.
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How do I print the reference window?
The reference window records information about the document that can be useful for later identifying the document that you have printed. Unfortunately the web browser sees the reference window as belonging to a different "frame" from the document. It is therefore necessary to print the reference window separately from the document. To do this, first print your document. If you have done this from print preview, click on the back button to once again see the reference window. Click within the reference window to make it the active frame. Select print from the file menu. The print dialog box has a section that refers to frames. Make sure the "Only the selected frame" box is checked. Click on OK.
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