Telephone - Sales and Customer Support
Hours of operation vary by department. Please search for your department preference below:
Customer Relations
For more information about our products & services:
Tel: (416) 609-3800 (Toronto & Int'l)
Tel: 1-800-387-5164 (Toll Free Canada & US)
Fax: (416) 298-5082 or
Fax: 1-877-750-9041 (Canada only)
Business Hours:
8:30a.m. - 5:30p.m. Mon-Fri (EST)
Carswell Main
Tel: (416) 609-8000
Tel: (416) 298-5141
Fax: (416) 298-5094
Business Hours:
8:30 a.m. – 5:30 p.m. Mon-Fri (EST)
Product Information
For more information about our products & services:
Tel: (416) 609-5811
Tel: 1-800-342-6288 ext. 5811
Fax: (416) 298-5094
Customer Learning
To inquire about your learning & course options:
Tel: (416) 609-3800 or
Tel: 1-800-387-5164 (Canada and US only)
Fax: (416) 298-5063
Reference Support
For assistance using Westlaw Canada:
Tel: (416) 609-3800 or
Tel: 1-800-387-5164 (Canada and US only)
Fax: (416) 609-5887 or 1-877-609-5887 (Canada only)
Business Hours:
24 hours a day, 7 days a week
Technical Support
For support on all electronic services:
Tel: (416) 609-3800 or
Tel: 1-800-387-5164 (Canada and US only)
Fax: (416) 298-5082 or
Fax: 1-877-750-9041 (Canada only)
Business Hours:
Monday to Friday 8:00am - 8:00pm
Saturday and Sunday 9:00am - 5:00pm
24 hours, 7 days a week (Westlaw Canada only)
Payroll Consultants Helpline
For subscribers to Payroll Manual:
Tel: (416) 609-0152
Tel: 1-800-661-6828 (Toll Free Canada & US)
Business Hours:
8:30 am - 12:30 pm & 1:30 pm - 4:45 pm (EST) Mon- Friday
Canadian Abridgment Helpline
For subscribers to Canadian Abridgment:
Tel: (416) 298-5140
Tel: 1-800-463-4106 (Toll Free Canada & US)