Our Commitment to Customers with Disabilities

We are Committed to Creating an Accessible Workplace
As an organization, we are committed to understanding and complying with legislative requirements as they relate to customers, our business and our employees.

To ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA), we have implemented policies and procedures to ensure that we treat all customers and employees with dignity and respect.  We are dedicated to ensuring  a safe, accessible environment for our customers, employees, suppliers, job applicants, visitors, and all others who enter the premises, do business with us, access our company website or communicate with us. We are also committed to giving people with disabilities the same opportunity to access our goods and services in the same place and in a similar way as other customers, and to accommodate applicants and employees to ensure equal access to employment opportunities.

We are fully aware of, and working proactively towards meeting the requirement to be in compliance with the first AODA standard - the Accessibility Standards for Customer Service, Ontario Regulation 429/07 – which comes into force as of January 1, 2012. This includes having written policies and procedures available to all customers, offering feedback processes for customers to share their experiences with us, providing training to employees who interact with customers and completing annual compliance reports.

Additionally, we are reviewing the regulation outlining the Integrated Accessibility Standards for (1) Employment and (2) Information and Communication, with compliance deadlines beginning January 1, 2014.

View our Accessible Workplace Policy here.

Access to Academic Materials

Everyone needs to be able to learn, and Carswell supports learning by supplying PDF files directly to schools upon request. Electronic PDFs of course-required publications allow students with perceptual disabilities to manipulate features of the documents to suit their own individual needs. Schools, colleges, and universities can use these documents in conjunction with specially designed software to create specially formatted copies and sound recordings.

To request PDF copies of our titles, please read the Accessibility Policy on the Carswell Desk Copy site at www.carswelldeskcopy.com.