Position:
Technical Support Analyst (TEC00021024)
Posted:
21/12/2011
Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.
Carswell, a Thomson Reuters business is Canada’s leading source of intelligent information solutions to legal, finance and human resources professionals. We are proud to have been named one of the Top 100 Employers in Canada in 2009, 2010, 2011 and 2012 as well as one of the Best Workplaces in 2006, 2007, 2008, 2009, 2010, 2011 and 2012. We have an immediate opening for the following position:
Technical Support Analyst
As a technical support anlayst you will be responsible for the installation, maintenance, support and services of Carswell’s personal computer technology infrastructure.
Your duties will include:
· Responds to end-user and/or tickets inquiries/calls for assistance.
· Produces and shares well-written communications and documentation
· Monitors the Helpdesk / Service Center system and respond appropriately and timely to tickets.
· Configures, installs, tests, troubleshoots, repairs and maintains personal computers and systems (printers,) related hardware and software.
· Escalates any issues that cannot be resolved at 2nd level to the appropriate resource within the IT team
· Updates the call logging system with call detail, schedules fault resolution, and keeps all affected parties aware of progress
· Performs installations and upgrades of recommended hardware and/or software in a manner that is timely and non-disruptive to end user
· Participates in desktop upgrade projects
You will be a strong team player and will possess:
· A College diploma or University degree, preferably in Computer Science or Information Technology degree and a A+ Certification, MCSE certificate or equivalent experience
· 2 to 4 years of practical experience supporting technology products, in a medium to large Information Systems environment
· Windows 7/XP Professional and Office version 2007/2010
· Experience supporting, troubleshooting, and repairing Xerox Printer hardware and Secure printing technology
· Experience supporting Mobile devices e.g. Blackberry, iPad, iPhone
· Installation, configuration and network knowledge of Macintosh
· Excellent verbal and written communication skills
· strong listening skills and customer service ethic
· Detailed working knowledge gained through direct installation, support and management of: hardware components, e.g.: system boards, CD ROM, hard drives, etc.
· Some work experience with desktop and mobile support, installations, and upgrades
· Experience managing own work load and priorities
· Experience supporting remotely located end users and an understanding of the impact of technology
· Knowledge of Internet communication, related issues, cable topologies and Cisco VPN
Qualified applicants are invited to apply by clicking the link below and searching by job number (TEC00021024) using the Job Search button on the left hand side of the page:
http://careers.thomsonreuters.com/
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work.
We thank all applicants for their interest in advance, and advise that only
candidates being considered will be contacted. No telephone calls or agencies
please.
[Back to career listings]
|