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How to Order

Ordering Carswell products online is fast and convenient. Simply search for a product using the search box above and click "Add to Cart". You can also find what you're looking for with the Advanced Search feature, then either add the product to your cart, or call us for assistance in processing your order.

If you have access to the Carswell MyAccount service, use your MyAccount password to complete your order quickly and track your order status online. To request your free MyAccount password, call us:

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Fax: (416) 298-5082 (Toronto) / 1-877-750-9041 (toll free Canada only)

How to Order

You have many options for ordering:

  1. Online: click "Add to Cart" from the product description and use your MyAccount login for fast, easy checkout
  2. Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US)
  3. Email: carswell.orders@thomsonreuters.com
  4. Fax: (416) 298-5082 / 1-877-750-9041 (Canada only)

Contact Customer Service for help placing an order, information about products, questions about your account or other general inquiries.

 

Business Hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST)

 

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Fax: (416) 298-5082 (Toronto) / 1-877-750-9041 (toll free Canada only)

 

Email Customer Service: carswell.customerrelations@thomsonreuters.com

 

Mail:

Carswell, a Thomson Reuters business
One Corporate Plaza
2075 Kennedy Road
Toronto, ON  M1T 3V4
Canada

 

Product Returns:

Distribution Centre

245 Bartley Drive

Toronto, ON  M4A 2V8

Canada

Carswell has a professional team of representatives with specialized knowledge of Carswell products and services for your industry.

 

Phone: (416) 609-5811 / 1-866-609-5811 (toll free)
Fax: (416) 298-5094 

 

Email: carswell.customerrelations@thomsonreuters.com

For assistance using our online and electronic products/services, please contact our dedicated support teams.

Technical Support

 

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Fax: (416) 298-5082 / 1-877-750-9041 (toll free Canada only)
Email: carswell.techsupport@thomsonreuters.com

Business Hours:
Mon-Fri 6:30 a.m. - 11:00 p.m. ET
Sat-Sun and Ontario holidays 7:30 a.m. - 8:00 p.m. ET

Westlaw Canada and OnePass only: 24 hours a day, 7 days a week

Canada Law Book products:
Mon-Fri 6:30 a.m. - 11:00 p.m. ET
Sat-Sun and Ontario holidays: 7:30 a.m. - 8:00 p.m. ET

Reference Support

 

Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email: carswell.reference@thomsonreuters.com

Business Hours:
Mon-Fri 8:30 a.m. – 9:00 p.m. (EST)
We are closed on statutory holidays

For WestlawNext Canada only: 24 hours a day, 7 days a week
 

Payroll Consultants Helpline

 

For subscribers to Payroll Manual:
Phone:  (416) 609-0152 (Toronto & international) / 1-800-661-6828 (toll free Canada & US)
Business Hours:
Mon-Fri 8:30 am - 12:30 pm & 1:30 pm - 4:45 pm (EST)

Training

 

To inquire about or book a training session, please contact our Customer Learning team: 

Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)

Email: carswell.learning@thomsonreuters.com

 

Media Inquiries

Contact Jayne Jackson
Phone: (416) 298-5007 / 1-800-342-6288 x 52985007

 

Corporate Inquiries

Carswell, a Thomson Reuters business
One Corporate Plaza
2075 Kennedy Road
Toronto, ON  M1T 3V4
Canada

Chaulk Talk: An interactive customer forum hosted by Doug Chaulk, Director of Customer Service, Learning & Development. Click to watch the latest update.

Click here for the 2014 Catalogues.

CAN WE HELP?


If you need assistance, please call us at (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US).

We will be glad to assist you.